Centre Executive

Overview

Pertemps Reading are recruiting for a Centre Executive to join their reputable client based in Reading. As a Centre Executive you will be accountable for the effective operation, revenue growth, and customer satisfaction within the centre. You will supervise Centre Operations Assistants, ensure an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, this role supports the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.

Hours:

40 hours per week, Monday to Friday, 8:30am to 5:30pm (occasional work outside normal business hours).

• Customer Service & Customer Relations: Provide exceptional customer service, ensuring high levels of satisfaction and retention; conduct professional, welcoming tours; manage the process from initial engagement through to successful negotiations to secure new business; cultivate strong customer relationships through regular communication, events and proactive service; promptly resolve customer complaints, striving to exceed satisfaction expectations.
• Operations Management: Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards; ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly; manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment.
• Sales and KPI Target Leadership: Assist the General Manager by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets; manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash"); implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities; track, analyse, and report sales and operational performance and KPIs to the General Manager, continually identifying opportunities for improvement;
  
  partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement.
• Supervisory Role to Centre Operations Assistants: Ensure the centre operates in line with company policies, procedures and processes; maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements; escalate identified issues and risks to the General Manager; work with the Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation;
  
  validate customer identification to ensure adherence to AMLR policy; work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy; complete all mandatory training modules annually.
• Financial Management: Support the General Manager in overseeing P&L for the centre, working to meet financial targets and maintain cost-efficiency; assist with budget forecasting, customer reporting, and financial planning in collaboration with the General Manager.
• Policy & Compliance: Comply with all company policies, including GDPR, anti-bribery, and AML requirements; ensure all customer agreements are properly documented, maintaining accurate compliance records; complete all mandatory training modules annually.
• Training & Knowledge: Complete mandatory training modules annually (examples include Data Protection Awareness, Fire Safety, GDPR overview, Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering, Anti Bribery, Code of Conduct, and other listed courses).

• Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.
• Minimum Grade C in English and Maths (or equivalent).

• Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.
• Excellent communication, problem-solving, and supervisory abilities.
• Demonstrated experience in customer service management, facility operations, or a similar supervisory role.
• Resilient, adaptable, and proactive, with a positive "can-do" approach.
• Ability to remain calm under pressure, make sound decisions, and act as a role model for the team.
• Strong organisational skills, with attention to detail and a commitment to upholding high standards.

• 33 days Annual Leave (including Bank Holidays)
• Birthday Off
• Volunteering Days
• Discounted Private Medical Insurance Cover
• Life Assurance
• Income Protection Insurance
• Payroll Giving
• Cycle Scheme
• NEST Pension Scheme
• Employee Assistance Programme
• Annual Flu Jabs
• Eye Tests
• Training Support Package
• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
• Annual Professional Membership Subscription

If you are interested in this Centre Executive role, please click “Apply” now