Senior Revenue & Retention Manager - SMARTY

Overview

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

• To achieve SMARTY’s revenue and retention aspirations.
• Create commercial programmes and tactical activity – predominantly through base management - to achieve commercial goals in an on-brand SMARTY way:
  Simple, honest mobile.
• Create, coordinate and lead on SMARTY’s revenue and retention performance.
• Work collaboratively with Senior CRM Manager (& other key stakeholders) to create compelling, on-brand base management plans.
• Monetise the launch of new propositions through CRM but consistent with SMARTY brand values.
• Manage the in-life revenue, retention and gross add performance of key programmes – Refer A Friend, Groups, Add-ons. Including in-flight and strategic changes to key programmes to optimise performance.

• Extensive experience in a commercial / P&L role or CRM role
• Experience working with a fast-paced digital business (telco preferable)
• Exceptionally numerate individual who can create complex business cases, map out detailed forecasts and report complex results
• Experience of working with mass-scale customer bases and understands the importance of CVM & CRM
• Has worked closely with a Marketing CRM team, or has prior experience in Marketing/CRM
• Experience of managing propositions/products in-life, optimising and monetising them