Field Service Manager

• Reading | Hybrid (minimum of 2 days per week onsite) with occasional site visits
• You must be eligible to work in the UK without the need for sponsorship

Lead the response. Restore service. Keep the network resilient.

This is a high-impact operational leadership role, sitting at the frontline of service restoration. As Field Service Manager, you’ll balance speed, safety, cost, and quality, ensuring incidents are resolved within SLA while maintaining strong governance, supplier performance, and continuous improvement.

Reactive service is where customers feel the impact most—and where great leadership makes all the difference. In this role, you won’t just restore service; you’ll drive change, reduce repeat failures, and strengthen how the organisation responds under pressure.

You’ll be the operational leader who restores service under pressure, strengthens supplier performance, and turns reactive insight into a more resilient network. You’ll have:

• Experience working with Operations / Service Management frameworks (e.g. ITIL).
• Excellent communication, influencing, and negotiation skills.
• Strong knowledge and experience of Health & Safety in construction or mobile infrastructure environments.
• Proven ability to drive delivery through third-party suppliers.
• Strong problem-solving and decision-making capability in fast-paced environments.
• Ability to manage project finance and engage confidently with Programme and Finance teams.
• Experience in infrastructure asset management, construction, or engineering fields.
• Ability to adapt quickly to changing priorities and urgent operational situations.

• Background or knowledge of MEICA engineering.
• Experience using Remedy and Site Tracker.