Outfall Investigation Team Manager

We're seeking a passionate and driven leader to manage our Outfall Investigation Team – a group of technicians contributing to the Surface Water Outfall Programme (SWOP) by addressing misconnections that impact water quality in specific project catchments across all areas of the Thames Water region.

Base location:
Hybrid – can be based out of Beckton (STW), Clearwater Court, or Maple Lodge (STW).

Working pattern or hours: 36 hours per week (Monday to Friday).

• Delivery and management of projects in line with SWOP using national guidance, with local EA and other stakeholder input.
• Understand misconnections and responsibilities to rectify.
• Continuous improvement of key processes and implementation of future innovations.
• Maintain and increase engagement with internal and other key stakeholders.
• Recording Key Performance Indicators by collating all relevant reporting data.
• Delivery of projects to budget and timelines, highlighting savings.
• Career development of team personnel.
• Health and Safety leadership through an excellent H&S culture.
• Regular H&S audits and inspections of technicians.
• Ensure excellent customer service, investigating promptly any customer complaints.
• Be a Duty Environmental Scientist.

• Full driving licence.
• Fully competent at using the appropriate IT systems, GIS and O365 software.
• Project / Programme management experience.
• Environmental acumen.
• Excellent organisational skills.
• Knowledge of drainage and sewerage systems with a focus on urban diffuse pollution.
• Leadership and people management skills.
• Stakeholder engagement experience.

• NEBOSH / IOSH qualification.

• Salary up to £52,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• Car Allowance.
• Performance‑related pay plan linked to company targets.
• Generous pension scheme through AON.
• Generous paternity leave: 4 weeks paid, plus an optional 2 weeks unpaid.
• Enhanced maternity leave: 26 weeks full pay and 13 weeks half pay.
• Access to health and wellbeing benefits, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, and more.

At Thames Water, we are the UK’s largest water and wastewater company, supporting 16 million customers each day. Our purpose is to secure better water quality for future generations, and we seek dedicated professionals to help us meet that goal.

Disclaimer:
Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.