Strategic Workforce Planning Manager

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Base

Location:

Reading, Cardiff or Perth

Salary: £50,100 - £75,100 + Bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Full Time | Permanent Flexible First options available

The Strategic Workforce Planning Manager will develop a robust forecasting model for the Customer Service Directorate at SSE Business Energy, providing accurate financial budgets and baseline assumptions to support strategic planning. The role will design and implement short-, mid-, and long-term workforce plans to improve efficiency, reduce costs, and enhance service delivery. Key responsibilities include driving continuous improvement, ensuring compliance, and monitoring operational health through KPIs, agent performance, and customer behaviour.

The position will also oversee analytical governance, inform AI and technology business cases, and deliver performance dashboards and reports to senior management.

• Work with department heads within the directorate to ensure people planning and management are of the highest standard and consistent across the organisation.
• Provide advice and support to Heads of Department in the directorate, providing challenge and technical input where appropriate.
• Promote team working, knowledge sharing and resource coordination across directorate functions, working with other senior leaders to achieve these outcomes more widely across the team.
• Identify, design, and implement best ways of working to achieve maximum effectiveness and equality of access to our services through benchmarking good practice, listening to staff and consulting service users.
• Use initiative, be innovative and seek opportunities for strategic sustainable change to deliver market leading services across all mediums of customer contact. Seek, encourage, recognise, ideas and have the courage to take risks and change how things are done, challenging the status quo appropriately where required.
• Develop a strong working relationship with wider Business Energy functions and other internal support teams that will enable you to engage in the development of process improvements, technical resolutions and to reconfigure the evolving needs of technical supports for the Customer Service Directorate.

• Experience in a Strategic Workforce Planning role in a similar organisation.
• Degree in Business/Strategic/Data related discipline or equivalent experience.
• Financial awareness and commercial knowledge – Numerical, analytical skills, Strong report writing skills.
• Strong stakeholder management and presentation skills.
• Track record of strong problem solving and analytical skills within a changing environment.
• Proven record of delivering efficiencies (Lean 6 sigma an advantage).
• Strong Microsoft tools knowledge e.g., PowerPoint, Power BI, Power Automate.

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. SSE Energy Solutions support UK organisations by delivering energy and low‑carbon energy solutions.

These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at  to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.