Facilities Manager

Job title : Workplace Experience Manager

Department : People

Reports to : Head of People Transformation and Projects

Work Location : Reading, with occasional travel to London, Hamilton and York

As we bring Trustmarque Group and Ultima Business Solutions together, the Workplace Experience Manager will play a pivotal role in shaping the foundation of our workplace experience across all UK and international locations.

This role blends facilities management, employee engagement, and workplace operations, ensuring our offices foster a unified culture of collaboration, high performance and belonging. You will be responsible for developing the workplace experience strategy, overseeing day-to-day facilities operations, and driving initiatives that make our people feel proud of where they work.

This is a newly created role, ideal for someone who can balance operational discipline with creativity and a strong people-first mindset.

• Oversee day-to-day management of all office sites, ensuring safe, compliant and efficient operations.
• Manage relationships with landlords, contractors, maintenance providers and security services.
• Conduct regular audits of office utilisation, compliance, equipment and building standards.
• Maintain, monitor and improve workplace processes, SLAs, and service quality.
• Support office moves, redesigns and workplace configuration projects.
• Ensure full compliance with UK H&S legislation and internal policies, including risk assessments and building checks.
• Maintain business continuity standards across physical sites (e.g., fire safety, first aid cover, emergency procedures).
• Collaborate with Sustainability and GRC teams to implement environmentally responsible practices
• Manage all workplace-related contracts and supplier relationships, ensuring cost-effectiveness and quality.
• Oversee workplace budgets, forecasting and spend tracking.
• Create and embed an “Office Proud” ethos across all Merge Co locations.
• Partner with Internal Comms, L&D, ERGs and the People team to activate culture and engagement initiatives in the workplace.
• Plan and deliver onsite staff events and activities in line with the wider People strategy
• Provide leadership with workplace trends, utilisation data and recommendations to support a hybrid working approach.

• Proven experience in facilities management, workplace operations, or employee experience roles (ideally multi-site).
• Strong knowledge of health & safety compliance, building operations, and contractor management.
• Excellent stakeholder management skills, with the ability to influence at all levels.
• Passion for culture, engagement and employee experience.
• Highly organised and operationally disciplined
• Ability to design and deliver workplace initiatives that drive connection and collaboration.
• Strong communication skills, both written and verbal.
• Knowledge of basic budgeting and procurement processes.
• Comfortable navigating change and ambiguity in a fast-paced environment.
• Experience with in a scaling or transforming business, ideally post-merger is desirable