Area Housing Manager

Overview

Area Housing Manager - Reading role at Abri Group
. We are recruiting for a new Area Housing Manager to join our hardworking team in Reading. In this role, you will be responsible for leading the operational delivery of services including housing management, customer service and office operations. Reporting to the Director of Specialist and Landlord Partnering, you’ll manage a team to provide an effective and efficient housing management service to residents ensuring your team meet contractual obligations and the regulatory standards with regards to Housing Management.

You’ll drive a performance culture on continuous improvement, accountability and personal responsibility and manage team performance to consistently meet KPIs. You’ll work with and maintain external relationships with key partners including the PFI Board, Local Authority, statutory and voluntary agencies. The role also includes oversight of the office facilities and ensuring excellent service standards in all customer-facing interactions. This role is advertised for and on behalf of Affinity Housing Services.

• Lead the operational delivery of services including housing management, customer service and office operations.
• Manage a team to provide an effective and efficient housing management service to residents, ensuring contractual obligations and regulatory standards are met.
• Drive a performance culture focused on continuous improvement, accountability and personal responsibility; manage team performance to consistently meet KPIs.
• Maintain external relationships with key partners including the PFI Board, Local Authority, statutory and voluntary agencies.
• Oversee office facilities and ensure excellent service standards in all customer-facing interactions.

Location:

Reading, England, United Kingdom