Operations Controller

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.

About the Role

We are looking for a proactive and highly organised Operational Controller to oversee real‑time operational activities, including incident response, scheduling coordination, and security operations. This role requires a strong background in managing live incidents, optimising workforce schedules (including fleet), and ensuring operational continuity and safety across the organisation.

Hours

4 on / 4 off days and nights.

Job Description

• Scheduling Coordination
  • Develop and manage staff schedules to ensure optimal coverage across shifts and departments.
  • Adjust schedules dynamically in response to operational needs or incidents.
• Security Operations
  • Oversee day‑to‑day security operations, ensuring compliance with safety protocols.
  • Liaise with mobile patrol supervisors to monitor access control, surveillance, and incident reporting.
  • Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements.
• Performance Monitoring & Reporting
  • Track key metrics and KPIs to assess performance and identify trends.
  • Prepare regular reports for senior management on operational efficiency, incident frequency, and security status.
  • Support continuous improvement initiatives across operations and security.
• Essential Skills
  • Proven experience in operational control, incident management, scheduling, or security coordination.
  • Strong organisational and multitasking skills with the ability to remain calm under pressure.
  • Familiarity with scheduling software, incident management platforms, and security systems.
  • SIA Licence required.
  • Must be prepared to undertake FREC 3 and EUSR water hygiene training.
  • Excellent communication and decision‑making abilities.

Seniority level
:
Entry level

Employment type
:
Full‑time

Job function
:
Accounting/Auditing and Finance

Industries
:
Facilities Services

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