Aon Apprentice

Prepare to make an immediate impact as you demonstrate your passion for customer service. You ll quickly learn about our business and the broking process, develop your professional skills and build strong relationships with clients and colleagues.

Your day-to-day may include supporting client-facing transactional service activities, assisting in the day-to-day running of client risk and insurance programmes, contributing proactively to client satisfaction, retention and profitability, carrying out administrative tasks contributing to the broking process, and inputting data accurately to maintain management information.

• Supporting the delivery of client-facing transactional service activities
• Assisting in the day-to-day running of client risk and insurance programmes
• Contributing proactively to client satisfaction, retention and profitability
• Carrying out administrative tasks contributing to the broking process
• Inputting data accurately to maintain management information

• Business learning - on the job learning and experiences giving you the opportunity to develop your knowledge and understanding of the team and solution line you have joined
• Centralised learning - UK apprentices complete in an Aon Induction, monthly webinars, business skills training and workshops; all designed to help you develop your knowledge of Aon, build your confidence and your network across our business
• Professional Qualifications - we will fully support your study towards your level 4 Insurance Apprenticeship and Certificate in Insurance through Chartered Insurance Institute professional qualification
• To support you as you study for your exams, you ll receive paid study leave, plus an extensive range of study and tuition materials
• Ability to apply technical knowledge and experience to deliver positive outcomes to all stakeholders utilising appropriate policies and procedures
• Ability to apply legal and insurance principles, knowledge of the market structure and its processes, procedures and documentation to a range of complex situations
• Can proactively identify, generate and develop relationships and networks that support the role, including internal/external/market-led/professional and peer relationships
• Can leverage relationships to improve the reliability of customer service based on customer feedback
• Engages with and supports colleagues so that they are empowered to resolve customers  issues within organisational guidelines
• Takes ownership for delivering in their area of responsibility, progresses and meets commitments when issues arise, and escalates issues and decisions where necessary
• Identifies and proposes business process improvements
• Applies legal and regulatory requirements to work compliantly, while promoting a culture of treating customers fairly
• Assesses whether organisational processes and procedures are compliant with legal and regulatory requirements
• Provides technical advice and support to others on complex insurance matters

• You will work towards your:
  Insurance Professional Level 4 Apprenticeship
• Certificate in Insurance (Cert CII) if applicable
• Level 2 Functional Skills in English and maths (if required)
• Training will be via Davies, virtually
• Off the job training calculated in line with apprenticeship duration

• GCSE in 5 subjects including Maths & English (grade 4 / C or above)
• Share if you have other relevant qualifications and industry experience
• Communication skills
• Organisation skills
• Problem solving skills
• Team working
• Initiative
• UCAS points: 112 points from top 3 A Levels (or equivalent) or 280 UCAS points for exams sat prior to 2017 (excluding General Studies)

Aon shapes decisions for the better to protect and enrich the lives of people around the world. When you join us, you ll become empowered to make the same impact, as you explore ways of becoming a more relevant, connected and valued professional.

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• After this apprenticeship, once you ve completed the formal programme, you ll continue to receive lots of support at Aon
• We would expect you to be promotion ready within 24 months and you will continue to grow your career in the Insurance industry
• You will also be able to continue your studies for the CII qualifications
• Alongside the interactive development programme we ve mentioned above, you ll have the chance to explore different career paths