Engagement & Culture Programme Manager

At Thames Water, we’re here ‘to deliver life's essential service, so our customers, communities and the environment can thrive'. It’s what drives us. It's the reason we all get out of bed in the morning and come to work at Thames

Every day,we provide2.6 billion litres of fresh drinking water
through over 20,000 miles of pipes, and takeaway4.6 billion litres in wastewater
through over 70,000 miles of sewers. This is carried out by a team of more than 8,000 people across the organisation, working 24/7, 365 days a year.

We know, in the current climate, that’s not easy – but we have a plan and a team of driven people who want to make a difference and turn our company around. It’s an exciting challenge for the whole business.

The purpose of the Engagement & Culture Programme Manager role is to strengthen colleague engagement and shape the culture at Thames Water by helping the organisation deeply understand how people feel about working here and turning that insight into meaningful action.

By designing and delivering our engagement surveys, analysing results, and partnering with leaders to drive improvements, the role ensures colleague voices directly influence how we work, communicate and evolve.

As part of the Internal Communications team, and in partnership with the People Analytics team, it also supports our wider purpose to keep colleagues connected, informed and inspired as we work together to turn the company around and build a workplace where everyone can thrive.

It’s a tough road here at Thames Water but we’re a purpose driven team who are making a difference and helping the business get back on track.

We’re looking for someone who’s curious about what makes people tick at work – and who wants to help us listen, learn, and make Thames Water a better place to be. You’ll run our big annual engagement survey (and the smaller “pulse” ones), work with our survey supplier, and help us ask the right questions. You’ll also help us turn the answers into real action, not just reports that gather dust.

You’ll be the go-to person for all things “engagement survey” – but you’ll also get stuck into our culture change work. That means helping us figure out what’s working, what’s not, and coming up with ideas to make Thames Water even better place to work.

• Lead the design, delivery and promotion of Thames Water’s annual engagement survey and ongoing pulse surveys, working closely with our external survey partner.
• Analyse survey results to uncover insights, trends, and stories, translating complex data into clear, actionable guidance for leaders and teams.
• Equip leaders with meaningful outputs and tools to help them turn colleague feedback into tangible improvements, not just reports or tick‑box actions.
• Support and shape our culture change work, contributing ideas, facilitating workshops, and helping identify what’s driving or hindering progress.
• Collaborate with the People Analytics team to ensure survey insights and culture initiatives are communicated in a way that engages, informs, and inspires colleagues across the business

• Proven experience in employee engagement, organisational development, or internal communications.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent stakeholder management and influencing skills.
• Familiarity with survey platforms and data visualisation tools.
• A collaborative and inclusive approach, with a strategic mindset and attention to detail.
• Comfortable working in a fast-paced, evolving environment.

• Competitive salary of £60,000 - £65,000 per annum
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12%
  -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks (Please note…