Business Implementation Manager – Smart Retail Ordering

Business Implementation Manager – Smart Retail Ordering

As a Business Implementation Manager at Primark, you will oversee the full planning, design, and rollout of Forecasting, Allocation, and Replenishment capabilities, acting as the critical bridge between business teams, technology, product, and external partners. You will play a key role in delivering Primark’s new Smart Retail Ordering (SRO) solution—transforming how we forecast demand, place orders, and replenish stock across our global estate.

This role is central to enabling smarter stock decisions, improved availability, and scalable operational processes that support Primark’s international growth. You will help design and embed new forecasting models, strengthen planning capabilities, and ensure the organisation is equipped to adopt new digital tools, future‑ready operating models, and evolving ways of working.

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle:
Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

In this role, you’ll collaborate with colleagues across a wide range of functions including Buying, Merchandising, Supply Chain, Retail, Finance, Technology, and multiple external partners. Here’s a snapshot of your day‑to‑day:

• Lead the end-to-end planning, design, delivery, and Hypercare of the Smart Retail Ordering solution, ensuring it meets business objectives and drives measurable improvement in forecasting, allocation, and replenishment.
• Translate business requirements into system design, operational workflows, forecasting logic, and replenishment parameters.
• Validate that SRO functionality aligns with commercial goals, operational processes, and store execution requirements.
• Support capability building across the business to ensure teams can interpret forecast outputs and use the new tools confidently.
• Champion SRO across the organisation, driving strong engagement and business readiness with cross‑functional stakeholders.
• Lead collaboration with Technology Product Owners, solution architects, data teams, and external vendors to ensure alignment between technical solutions and business needs.
• Manage testing activities, user validation, and defect resolution to ensure a high‑quality deployment.
• Drive continuous improvement of the SRO, ensuring smooth integration with connected systems.
• Monitor operational performance post‑launch, identifying enhancements to improve accuracy, usability, or end‑to‑end efficiency.
• Alongside the Change Partner own change management, communications, and training activities, ensuring new processes and tools are understood, adopted, and embedded across the global network.
• Support developing engaging training content and deliver capability uplift to teams involved in forecasting, allocation, and replenishment.
• Manage and support business dependencies, ensuring aligned ways of working within the new Smart Retail Ordering model.
• Maintain strong vendor relationships and ensure delivery against agreed timelines, scope, and quality.
• Oversee budgets, resourcing, and governance.

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• 5+ years of Project Management experience
• Experience of working with retail systems is advantageous
• Strong knowledge of project management methods and tools, formal qualifications desirable
• Experience in delivering large scale projects involving multiple business and Technology streams
• Knowledge of retail or merchandising operation

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and helping you reach your potential. At Primark, we’re excited about our future - and we’re excited to…