Planning & Reporting Lead - asset​/Infrastructure

MBNL keeps digital Britain moving by delivering the mobile infrastructure behind EE/BT and Three. Our Operational Services team ensures the network stays resilient, efficient, and always available.

We’re hiring a Planning & Reporting Lead — a pivotal role shaping how we plan, measure, and optimise MBNL’s Inspect & Maintain operating model.

• The planning cadence and performance MI that underpin our maintenance strategy
• Trusted reporting, KPI validation, SLA governance, and supplier performance insight
• Predictive analytics to reduce reactive work, optimise cost, and improve network resilience
• Continuous improvement across quality, cost, and operational performance

• Clear insight on maintenance plan adherence, risks, and emerging trends
• Data‑driven recommendations that improve supplier delivery and operational outcomes
• Automated dashboards, data quality controls, and a robust metric library
• Transparent SLA validation and fair KPI attribution across multiple suppliers
• Insight that feeds short‑, medium‑ and long‑term asset management planning

• Strong telecoms operations or maintenance background
• Expertise in performance MI/analytics, SLA frameworks, and supplier governance
• Advanced skills in Power BI/Tableau, Excel/Power Query; SQL a bonus
• Proven ability to influence senior stakeholders and drive supplier performance

The Planning & Reporting Lead is central to protecting network performance, reducing cost, and ensuring our suppliers deliver for millions of customers. Please apply to carol