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IT Consultant

Global Director, Service Excellence & AI Enablement

Job in Reading, Berkshire, RG1, England, UK
Listing for: think project! GmbH
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    IT Consultant
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading technology firm in Reading is seeking a Director of Services (Support) to shape and lead the global strategy for Professional Services Support. The role involves optimizing global support processes and enhancing customer service through AI and automation. Candidates should have 8+ years of experience in customer support leadership, a strong background in process optimization, and Salesforce Service Cloud experience.

The firm values collaboration and innovation, offering a hybrid working model and numerous perks.
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