Computing and Software Support Specialist

Computing and Software Support Specialist (A2)

ECMWF is opening an exciting new position for a Computing and Software Support Specialist (A2) in the User Services Section in the Forecast and Services Department of ECMWF, contributing to the Destination Earth initiative.

The Computing and Software Support Team provides technical advice and support to all users of ECMWF software and computing, including Member and Co‑operating States, ECMWF and public users. As part of a team of ten staff, you will provide day‑to‑day second‑line support to users and work on continuous improvements of our services, processes and documentation, with a specific focus on operational support to Destin

E workflows across HPC platforms.

As Digital Twins are being ope rationalised on ECMWF HPCF and EuroHPC systems, dedicated user support is required for managing compute resources. In this role, you will manage compute resources allocated to users on ECMWF HPCF and EuroHPC, setting up and supporting users of the systems. You will liaise with EuroHPC sites and other partners (e.g. EUMETSAT) regarding disruptions, scheduled maintenance or quotas on HPC and cloud platforms.

We are looking for a highly organised individual, with a keen interest in the latest technological developments, who enjoys managing competing priorities and a variety of tasks. You will have a direct impact on our user community by solving technical issues and shaping our client services and technologies. Excellent communication and collaboration skills are equally important in this role.

The European Centre for Medium‑Range Weather Forecasts (ECMWF) is a world leader in Numerical Weather Predictions providing high‑quality data for weather forecasts and environmental monitoring. As an intergovernmental organisation, we collaborate internationally to serve our members and the wider community with global weather predictions, data and training activities that are critical to contribute to safe and thriving societies. The success of our activities depends on the funding and partnerships of the 35 Member and Co‑operating States who provide the support and direction of our work.

Our talented staff together with the international scientific community, and our powerful supercomputing capabilities, are the core of a 24/7 research and operational centre with a focus on medium and long‑range predictions. We also hold one of the largest meteorological data archives in the world.

ECMWF has also developed a strong partnership with the European Union and has been entrusted with the implementation and operation of the Destination Earth Initiative and the Climate Change and Atmosphere Monitoring Services of the Copernicus Programme and the Strengthening Early Earning in Africa (SEWA) Programme. Other areas of work include High Performance Computing and the development of digital tools that enable ECMWF to extend provision of data and products covering weather, climate, air quality, fire and flood prediction and monitoring.

Our vision:
The strength of a common goal. Our mission:
Deliver global numerical weather predictions focusing on the medium‑range and monitoring of the Earth system to and with our Member States.

ECMWF is one of the entities entrusted with implementing the European Commission's Destin

E initiative, alongside ESA and EUMETSAT, and works closely with over 100 partner institutions across Europe. Destin

E delivers high‑resolution, configurable digital twins of the Earth system that simulate past, present and plausible future environmental conditions and enable what‑if scenario exploration.

ECMWF is responsible for the delivery of these digital twins and of the Digital Twin engine, the software infrastructure needed to power the digital twins on the European HPC Joint Undertaking (EuroHPC) and ECMWF's supercomputers and to handle and enable access to their data via the Destin

E infrastructure, as well as for a range of Artificial Intelligence/ Machine Learning (AI/ML) activities. These include developments towards an ML Earth system model and a range of AI solutions that increase system interactivity and usability of…