User Experience Engagement Lead

User Experience Engagement Lead
User Experience Engagement Lead

The location of the role is Reading (hybrid working).
The duration of the contract is 7 months.
The pay rate on offer is £500 - £535 per day (via Umbrella - inside IR35).

Candidates must be SC cleared, or be willing and eligible to go through the process

Role Summary
The User Experience Engagement Lead is responsible for understanding, measuring, and improving the end-to-end colleague experience across all Workplace Technology domains - Endpoint, Productivity, Identity & Access Management (IDAM), Hardware, and Collaboration.
This role acts as the voice of the user within the technology organisation, ensuring that services are intuitive, accessible, and continuously improving. Through structured engagement, insight gathering, and targeted communication, the User Experience Engagement Lead helps each domain shape services that meet real user needs and drive adoption, satisfaction, and productivity.

Key Responsibilities

User Insight & Experience Measurement

Lead the design, delivery, and analysis of user surveys, polls, and feedback loops across all Workplace Technology domains.
Map and maintain user experience journeys for Endpoint, Productivity, IDAM, Hardware, and Collaboration services.
Identify pain points, unmet needs, and opportunities for improvement through qualitative and quantitative insights.
Partner with domain owners to translate insights into actionable enhancements, backlog items, and service improvements.
Track experience trends over time and provide clear reporting to leadership and product teams.

Engagement & Communication

Develop and deliver communication campaigns that support awareness, adoption, and understanding of Workplace Technology services.
Create engaging content for Viva Engage, internal channels, and digital platforms to promote updates, tips, and success stories.
Tailor messaging to different user groups, ensuring clarity, accessibility, and relevance.
Support change and adoption activities for new features, tools, and service improvements.

Experience Advocacy & Collaboration

Act as a central point of coordination for user experience across all Workplace Technology domains.
Champion user‑centred design principles and ensure they are embedded in service lifecycle activities.
Facilitate workshops, listening sessions, and focus groups to deepen understanding of user needs.
Work closely with Product Managers, Service Owners, Support teams, and Communications to ensure a consistent, high‑quality experience.
Provide guidance on tone, messaging, and user‑friendly approaches to technical content.

Continuous Improvement

Maintain a clear view of experience‑related risks, dependencies, and improvement opportunities across domains.
Support the development of experience KPIs, success measures, and dashboards.
Contribute to the evolution of Workplace Technology's operating model, ensuring user experience is a core pillar.
Benchmark against industry best practice and bring fresh ideas for engagement, measurement, and communication