Service Delivery Lead; DV Security Clearance

Service Delivery Lead (DV Security Clearance)

Position Description
At CGI, you'll play a pivotal role in delivering a high-impact, large-scale infrastructure and application integration programme for a key Defence client. This role sits at the heart of delivering complex service and delivery solutions that enable mission-critical outcomes. You'll take ownership of delivery activity, lead expert work streams, and collaborate across teams and partners to drive measurable success. Supported by a culture that values accountability, creativity, and collaboration, you'll have the opportunity to influence strategic decisions, strengthen client outcomes, and help shape the future of secure, resilient digital services.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold the highest level of UK Security Clearance. This role is based 5 days a week on site near Reading.

Your future duties and responsibilities
In this role, you will lead the technical delivery management of a complex Defence project. You will oversee service and delivery solutions across a large-scale infrastructure and application integration programme. You will manage multiple work streams led by specialist SMEs, ensuring delivery aligns with contractual, commercial, and operational objectives. Working closely with clients and suppliers, you will take ownership of service outcomes, drive continuous improvement, and ensure robust transition into service.

You will be supported by a collaborative environment that enables you to innovate, take accountability for delivery decisions, and grow your leadership capability while contributing to secure, high-value outcomes for Defence.

Key responsibilities:

Lead & coordinate technical delivery management

Own & govern service (run) and delivery solutions end to end

Manage & integrate multiple SME-led work streams

Drive strong client & supplier relationships across complex ecosystems

Oversee contract, commercial, and service performance commitments

Ensure effective delivery across hybrid programme models

Required qualifications to be successful in this role
You will bring strong experience in Defence or enterprise-scale programmes, with a proven ability to lead complex service and delivery initiatives, manage commercial relationships, and deliver outcomes in secure environments.

Essential qualifications:

Extensive experience within Defence and enterprise business systems

Proven project and service delivery leadership on large programmes

Demonstrable experience supporting or leading large bid activity

Strong contract and commercial management capability

Proven client and supplier relationship management skills

Experience working within secure environments

Experience of hybrid delivery approaches, including Agile

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.