Job Description & How to Apply Below
Overview
Job Summary: Service Now developer to lead design, development, and implementation of Service Now solutions across our enterprise. The ideal candidate will have deep expertise in the Service Now platform, strong technical architecture skills, and the ability to translate business requirements into scalable, maintainable, and efficient Service Now solutions.
Key Responsibilities- Serve as the technical authority on Service Now architecture, design, and best practices.
- Define and drive the overall platform strategy, roadmap, and governance.
- Lead the design and implementation of Service Now modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, Sec Ops, and custom applications.
- Ensure platform scalability, security, performance, and integrations with other enterprise systems.
- Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
- Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
- Mentor and guide Service Now developers and administrators on technical best practices.
- Stay updated on Service Now product releases, marketplace solutions, and industry trends to recommend enhancements.
- Ensure compliance with enterprise architecture, security, and regulatory requirements.
- Strong experience with Service Now ITSM and at least two other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, Sec Ops).
- Proven expertise in Service Now integrations (REST, SOAP, APIs, MID Servers, etc.).
- Experience with Service Now scripting (JavaScript, Glide, Flow Designer) and data model.
- Knowledge of ITIL/ITSM processes and best practices.
- Experience designing and implementing CMDB and Discovery.
- Excellent problem‑solving, communication, and stakeholder management skills.
- Service Now Certified System Administrator (CSA).
- Service Now Certified Implementation Specialist (CIS) in multiple modules.
- Service Now Certified Application Developer (CAD).
- Service Now Certified Technical Architect (CTA) or progress toward certification.
- Experience with Agile/Scrum delivery methodologies.
- Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
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