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Job Description & How to Apply Below
We are Looking for Service Now Lead
-Telecom domain Based in Reading, UK
- 8 to 10 years of experience with at least 5 years on Service Now
- Experience and understanding of the Telecom domain specifically Service Fulfillment
- Experience in driving design and requirement gathering discussions with the customer and in creating understandable designs for the consumption of the development team
- Understanding of Order Management processes & Telecom inventory
- Service Now CIS certifications in CSM or Telecom specific products
- Ability to comprehend and align with complex enterprise landscapes and architectures
- In-depth understanding of proactive and reactive assurance processes, Service Now specific best practices in designing the same and leveraging of TSM & TSOM to fulfil the requirements
- Understanding of inventory and fulfillment models for GPON, XGS-PON & other Fiber/Co-Ax networks
- Understanding of ODA and TMF APIs
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