Technical Support & Commissioning - Broadcast Video & Audio

This is a customer focused role providing a wide range of technical support for our broadcast clients based in the UK and Europe. We are looking for a keen and enthusiastic engineer/technician with a strong interest in the broadcast or professional AV environments at a technical level.

• Provide first class technical onsite support and service to customers, accepting responsibility for resolving all issues in a timely and professional manner.
• Visit customers' premises to commission equipment, provide operational & service training, and assist with customer acceptance testing.
• Provide direct phone and email support for the customer base, in accordance with relevant data protection regulations.
• Provide exceptional service to external and internal customers.
• Accept responsibility for personal development and actions.

• An education in Electronics or Electronic Engineering would be an advantage.
• Qualified through industrial or professional experience, and with broad digital video and audio experience would be an advantage.
• Previous experience testing, servicing and/or commissioning video and audio systems would be an advantage.

• Good working knowledge & understanding of video and audio infrastructures from a technical perspective.
• Good computer and networking knowledge, able to set up and troubleshoot PC and Linux based systems, network infrastructure and Video/Audio over IP technologies.

• Must have good interpersonal & communication skills.
• Fluent in English.

• Can organise and plan their own work to meet tight deadlines, whilst simultaneously working on a variety of projects.
• Manage customer relationships, both internal and external.

• Self‑motivated, with the ability to self‑manage time, targets and workload.
• Enthusiastic and always maintains professionalism, even under extreme pressure.
• Flexible, willing and able to travel or work overtime at short notice.
• Excellent attention to detail, following set procedures, quality standards and instructions as required.
• Resourceful, with the ability to put forward solutions quickly in difficult situations.
• Willingness to travel both nationally and internationally.

Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment.