ServiceNow Architect

A chance to work with a global IT Consultancy on a Service Now design + integration project for an external client.

Hybrid Working - 2 days / week working remotely (WFH) + 3 days / week working from the office in

Reading . Paying up to £525 / day (Outside IR35).

Key skills, experience + tasks will include :

Service Now Architect responsible for leading the technical direction, architecture design, integration + platform governance for Service Now implementations.

In-depth hands-on Service Now Architecture expertise including design, configuration + implementation.

Deep Service Now modules + workflows experience including : ITSM, ITOM, Discovery, ITAM, CSM, HRSD, Sec Ops, GRC).

Managing integrations between Service Now and other systems (via REST, SOAP APIs, Integration Hub, MID Server, custom integrations), ensuring reliability, security, latency, error handling, monitoring.

Defining + implementing technical governance, architecture operating models, and instance strategy.

Knowledge of CMDB, data modelling, metadata, core data, data governance + security.

Leading stakeholder workshops + discovery sessions to understand current-state processes, define future-state vision, scope requirements, constraints, risks, and opportunities.

Defining roadmaps and solutions intent / blueprints, translating business goals into Service Now architecture, module usage, and platform configuration vs custom development.

Establishing Service Now architecture governance, reviewing designs, code reviews, progress monitoring.

Working with Enterprise Architects / Platform Owners to define Service Now architecture strategy + upgrade / migration plans.

Ensuring Service Now solutions are scalable, maintainable, secure, and aligned with business strategy and best practices.

Service Now Certifications preferred :
Service Now Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Master Architect, Certified Technical Architect, CIS.