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Job Description
CRM Consultant - Reading
Reading
Starting salary of £30-40k DOE
Our client is seeking an experienced CRM Consultant to support both new business acquisition and successful client delivery. This role combines pre-sales consulting with hands‑on CRM implementation, business process optimisation, and the application of AI-enabled capabilities. The position works at the intersection of business strategy and technology, supporting organisations in improving customer relationship management.
Responsibilities
- Partner with sales teams to understand prospect requirements and design effective CRM solutions
- Lead discovery sessions and workshops to identify business needs and digital transformation opportunities to be relayed to the programming team
- Deliver CRM demonstrations, technical presentations, and proof‑of‑concepts during the sales cycle
- Contribute to proposals, solution designs, statements of work, and effort estimates
- Lead end‑to‑end CRM implementations from requirements gathering through go‑live and post‑launch support
- Configure and customise CRM platforms to align with business processes and workflows
- Design and implement business process improvements to drive efficiency and user adoption
- Integrate CRM systems with enterprise applications, data sources, and third‑party tools
- Plan and execu...
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