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Job Description & How to Apply Below
Role Overview
Responsible for designing, implementing, and optimizing Service Now ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader.
Key Responsibilities- Lead the architecture, configuration, and deployment of Service Now Event Management, integrating with tools like Solar Winds, Splunk, App Dynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
- Develop event rules, alert correlation, deduplication, suppression, and maintain operational intelligence signals.
- Design and tune service health dashboards including alert console, service health, and impact maps.
- Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact.
- Provide technical leadership during complex, multi‑tier, multi‑tenant implementations focusing on system integration, governance, and platform best practices.
- Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, system docs, and manuals.
- Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies.
- Collaborate with stakeholders—executives, business units, SMEs—to conduct solution assessments, process analysis, and roadmap planning.
- Provide post‑implementation support and proactively optimize event management processes.
- Strong experience in implementing Service Now solutions; specifically in ITOM/Event Management architecture.
- Proficient in designing event rules, alert correlation, deduplication, and suppression.
- Skilled in integration via SNMP traps, REST/SOAP, MID Server, webhooks.
- Strong JavaScript / Glide API experience for custom logic and alert action adjustments.
- Expertise in CMDB and CSDM, including horizontal and cloud‑based Discovery on AWS, Azure, GCP.
- Knowledge of service mapping, ability to create and debug patterns for application services.
- Sound understanding of ITIL/ITSM processes, including incident, problem, and change management.
- Experience with high‑availability, multi‑tier architectures.
- Service Now Certified Implementation Specialist – Event Management (CIS-EM) is preferred.
- Additional Service Now certifications (CSA, CAD, CIS‑ITOM) are advantageous.
- Architectural blueprints for ITOM Event Management solutions
- Technical specifications, integration design, and configuration documents
- Operational dashboards (Event Console, Service Health, Impact Maps)
- Integration modules (SNMP, REST/SOAP, Server)
- Implemented alert correlation rules and suppression strategies
- CMDB models aligned with CSDM, knowledge of ACC
- Post‑launch support and performance optimization reports
We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
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