CVM Base Specialist

Three UK – Reading, England, United Kingdom

Reading, England, United Kingdom

Location:

Reading + (Hybrid/Homebased Working)

Permanent position.

Working Hours:

Full time 37.5 hours per week – Monday to Friday – core hours between 10:00 and 16:00.

Salary:
Excellent basic salary plus bonus and Three benefits.

Join us as a key member of our Contract Voice team, where you’ll help bring our customer value management (CVM) strategies to life. Working closely with the Senior CVM Campaign Manager, you’ll play a hands-on role in shaping and delivering impactful customer programmes.

• Strategic execution:
  Support the Senior CVM Campaign Manager in shaping and delivering Contract Voice initiatives, from planning through to execution.
• Cross-team collaboration:
  Coordinate with Marketing, Online, Retail, and Contact Centre teams to ensure smooth delivery of CVM programmes.
• Technical ownership:
  Manage complex elements of customer communications, including personalisation, automation, and offer integration.
• Agile contribution:
  Play a key role in the Contract Voice CVM squad, actively participating in sprints and planning sessions.
• Commercial insight:
  Conduct campaign analysis to identify opportunities, assess funding needs, and drive continuous improvement.

• CVM delivery expertise:
  Proven experience managing complex customer value programmes across multiple channels, with a focus on performance and KPIs.
• Technical communications:
  Skilled in delivering automated, personalised messaging and offers, with knowledge of Adobe Campaign as a plus.
• Stakeholder influence:
  Comfortable working cross-functionally and influencing at all levels to drive alignment and delivery.
• Agile mindset:
  Experienced in agile delivery models and familiar with tools like Jira for workflow tracking.
• Commercial awareness:
  Able to conduct campaign analysis to identify opportunities, assess funding needs, and optimise programme impact.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer:

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning and development tools.

Need to know:
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulators’ standards. If you require reasonable adjustments or have an accessibility request during the recruitment journey, please contact your recruiter or email  for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities.

During the interview, rely on your own knowledge and skills to show your personality, creativity, and abilities—authenticity is valued.

#Vodafone Three