Cloud AI Solutions Technical Consultant

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Westcoast Cloud is one of the UK and Ireland’s leading indirect cloud distributors specialising in managed cloud services and solutions. We have grown from 5 to more than 70 staff and currently provide services to partners, holding a large market share across all indirect distributors in each Microsoft service pillar (Modern Workplace, Intelligent Cloud, Power Platform).

This position is offered on a hybrid basis, working three days per week from our modern offices in Theale, Reading near M4 Junction 12, which feature ample parking and are conveniently located near Theale Train Station.

The Technical Centre of Excellence (TCoE) is the technical pre‑sales and enablement team for channel partners and Managed Services customers, covering all areas of Microsoft 365 Cloud products and services. The team provides technical demos, workshops and training across all M365 products (Email, Office, SharePoint, One Drive, etc.), Copilot, Security, Azure, and Business Applications.

The Cloud AI Solutions Technical Consultant will be the SME for Microsoft Copilot and responsible for driving engagement to key partners, with an aim to accelerate AI solutions to end‑customers. This will be achieved through a variety of enablement sessions – technological overviews, tailored deployment scoping, readiness and adoption workshops, and business events.

• Provide technical enablement and pre‑sales assistance across all teams within Westcoast Cloud.
• Work closely with customers through Microsoft solution engagements to understand their business goals, challenges, and requirements, and provide strategic guidance and best practices on how to leverage Copilot and M365 to achieve them.
• Conduct workshops, assessments, and demos to highlight the value and capabilities of Copilot and M365 services and help clients envision their future state.
• Collaborate with the sales teams and provide technical leadership in customer meetings and/or during pre‑sales engagements.
• Keep yourself updated on the newest trends, features, and advancements in AI, Copilot, and M365; share your expertise and perspectives with both the team and the wider organisation.
• Serve as a trusted advisor to our partners, ensuring their needs are met and effectively selling through a consultative approach that highlights the benefits of Microsoft Copilot and a cloud‑first strategy; monitor emails, respond to partners, and conduct thorough research in relation to the solution area.
• Assist in additional duties outside of the primary scope of responsibilities, including cross‑functional projects, internal team support, and any ad‑hoc tasks to contribute to the overall success of the team and organisation.

• Experience delivering enablement on Copilot, M365 and/or Business Applications, non‑Microsoft products; good working experience of supporting Modern Workplace users.
• Knowledge of Security Tools and Infrastructure (Microsoft Defender, Intune, etc.) and security principles.
• Strong understanding of AI and Microsoft Copilot tools and concepts (including Copilot Studio).
• Ability to translate technical capabilities into commercial value (quantifying ROI).
• Willingness to learn and cooperate as part of a team, maintaining and driving robust technical standards.
• Excellent communication, literacy and organisational skills; great presentation skills, able to explain complex technical concepts to both technical and non‑technical audiences.
• Logical approach to influence technology strategies and decisions with a high level of expertise and knowledge.
• Able to follow existing processes, assist in designing new ones, and show initiative in finding improvements.

Ideally, you will have Microsoft Certifications (MS‑102, AZ‑104, SC‑900, AI‑900, PL‑900, PL‑600) or be working towards these.

• Growth Opportunities:
  Training and development opportunities to help you reach your full potential. Funded apprenticeships, work‑based studies, professional qualifications, and more.
• Generous Benefits Package: 25 days holiday, employee referral…