Receptionist - Emergency Care

Job Summary

An exciting opportunity has arisen for a Receptionist to join our busy admin and clerical team within the Emergency Department. Full/Part time hours considered.

We are looking for a self-motivated individual who can work both well within a team and also can demonstrate the ability to use own initiative. You will be responsible for the registration of patients attending the department and assisting our clinical colleagues with administration duties. Attention to detail and flexibility to work across a 24 hour shift pattern is essential.

Knowledge of EPR and previous experience of having worked in a similar environment desirable.

Various shifts – to include late shifts, early shifts, evenings, nights and weekends.

The post holder will be responsible for delivering an effective and efficient support service to the Emergency Directorate, to assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties that support the administrative elements of the emergency patient pathway, along with receptionist responsibility to the Emergency Department, both Adult and Paediatric areas.

The post holder is responsible for the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co‑ordinate and ensure the smooth registration of patients attending the Emergency Department and designated outpatient clinics. To assist in the preparation of the administration paperwork and attend the clinical board rounds throughout various times.

Act as a multi‑skilled worker within the Emergency Care Directorate adapting to the competing demands of the service.

• Register all Emergency Department patients’ demographic details on Firstnet in real time.
• Notify medical records of any duplicate records.
• Update records following a deceased patient and inform Medical Records.
• Ensure all documentation is prepared for the Coroners office team.
• Data cleanse Firstnet at the point of registration with the latest patient demographics. Use the search engines provided (SCR/Open Exeter) to obtain patient information from the national database.
• Correctly record the address/contact details of all overseas patients in line with current protocols and inform the Trust’s overseas team.
• Write case notes for newly registered patients and amalgamate where necessary.
• Make follow up appointments for several Emergency Care clinics and Trust Outpatient Clinics on EPR.
• Carry out all tasks in accordance with relevant departmental trust standards, policies and procedures.
• Check all x‑ray reporting work on a daily basis with Firstnet and ensure outpatients appointments are made correctly. Amend any discrepancies in appointments and inform the patient of changes.
• Ensure documents required for the Emergency Outpatient clinics are complete and available at the start of the clinics; take remedial action if not.
• Greet patients courteously and appropriately.
• Check patients in and out of clinics and arrange further follow up appointments within the appropriate time span indicated.

Essential – Qualifications

• NVQ Level 2 in Business Administration/Customer Care or equivalent experience.
• oGCSE or equivalent.

Essential – Experience

• Experience of healthcare administrative systems and processes.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

Royal Berkshire NHS Foundation Trust

Royal Berkshire Hospital, London Road, Reading, RG1 5AN

Website:

Date posted: 16 January 2026

Pay scheme:
Agenda for change

Band:
Band 2

Salary: £24,465 a year per annum

Contract:

Permanent

Working pattern:
Part‑time

Reference number: UCGB2-RECEP

Job locations:
Royal Berkshire Hospital, London Road, Reading, RG1 5AN