Parts Advisor

⏰ 8am-5pm Monday to Friday. 1 in 4 Saturdays.

We are looking for an experienced and dedicated Parts Advisor to support our growing team and deliver exceptional service to our valued customers. This is a fantastic opportunity for someone who is passionate about customer care, has a strong understanding of parts operations, and brings a commercial mindset to maximise stock control and sales. You’ll play a key role in ensuring the smooth running of our parts department, contributing to both customer satisfaction and business performance.

If you’re ready to take the next step in your career and be part of a dynamic, forward-thinking team, we’d love to hear from you.

Day to day, you will be:

• Greeting parts customers on site, making them feel welcome and providing exceptional customer service
• Assisting technicians by looking up parts needed for vehicle repair
• Answering phone calls and assisting walk-ins and wholesale customers with their part needs
• Stock checking, warehouse keeping etc
• Tracking and booking in all incoming or outgoing parts for a dealership
• Locating available parts when the dealership is out of stock and thinking outside the box to ensure we keep customer vehicles on the road
• Handling parts payment collection and making sure all parts are billed appropriately
• Packaging and shipping parts back to the manufacturer
• Refer to parts manual to identify the right part for the make and model and year of vehicles being serviced

This role will be a great fit for you if:

• You have previous working experience as a Parts Advisor or in a parts position within the automotive industry and have strong parts knowledge.
• Thrives in a fast‑paced environment.
• Have exceptional communication skills and love delivering brilliant customer service.
• Retail counter and phone experience desirable.
• You are computer literate and confident using technology.
• Ability to use all appropriate modules of Keyloop/Kerridge.

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision‑making, culture is how we function as a group and how we live our values as individuals. You can read more about our values and the behaviours on our website.

• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Internal Mentorship programme
• Working for What Van?’s ‘Van Dealer of the Year 2026’.
• Working for Motor Trader’s ‘Employer of the Year’.
• Working for an official
  
  Great Place to Work™️
• Working for a workplace which champions women.
• Awarded Armed Forces Covenant Silver Award(RLS)
• Working with our award-winning team – several of our team were recogniised at theMT WIMTawards and we won silver at the internal communication and engagement awardsfor our new starter onboarding process.
• Auto-enrolment pension.
• Rygor Group Ranked 101 inSW Business Insider’s Top 500 Companies
• Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley boxas a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years’ service.
• Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited
• Branded uniform
• Charities of the Year programme,Army Sport sponsors and community engagement initiatives

We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant…