Regulatory Investigations Advisor

At Thames Water, we serve 16 million customers across London and the Thames Valley, supplying 2.6 billion litres of water every day through 32,000 km of pipes. We deliver life’s essential service so our customers, communities and the environment can thrive.

As a Regulatory Investigations Advisor
, you’ll play a key role in supporting our engagement with regulators and helping the business meet its regulatory commitments. You’ll hold the organisation to account, identify emerging risks, and help prevent future enforcement action by ensuring regulators receive clear, accurate and timely information.

• Liaising with teams across the business (including Asset, Operations and Capital Delivery) to gather documentation and data for formal regulatory requests for information
• Taking ownership of ad‑hoc and smaller‑scale information requests, planning responses and coordinating technical input
• Reviewing and interrogating data, presenting it clearly and effectively for non‑technical audiences where required
• Supporting the development of consistent processes and ways of working within the Regulatory Investigations team
• Keeping internal stakeholders informed of emerging risks and supporting updates to senior leaders
• Helping to promote understanding and awareness of regulatory issues across the business
• Building effective working relationships with regulators such as Ofwat, the Environment Agency and the Drinking Water Inspectorate

Base location:
Hybrid – Clearwater Court, Reading

Working pattern: 36 hours, Monday to Friday

• Experience working with data and documentation
• Confidence applying your skills and experience to unfamiliar or complex areas of the business (e.g. water, wastewater, retail or finance)
• Ability to understand and interpret regulatory requirements
• Strong verbal and written communication skills, with the ability to explain complex information clearly

• Previous experience working in a regulatory or regulated environment, specifically within the water industry

• Competitive salary up to £58,000 per annum, depending on experience
• Annual leave – 26 days holiday per year, increasing to 30 with length of service, plus bank holidays
• Performance‑related pay plan directly linked to company performance measures and targets
• Generous pension scheme through AON
• Access to benefits for health, wellbeing and finances – e.g. annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers and life assurance

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Our purpose centres on protecting water for everyone, and our values guide everything we do, from daily operations to long‑term strategy.

Thames Water is a unique, rewarding, and diverse place to work. You’ll enjoy meaningful career opportunities, flexible working arrangements, and excellent benefits. If you’re looking for a sustainable career where you can make a daily difference to millions of lives while protecting the world’s water for future generations, we’ll support you every step of the way. Together, we can build a better future for our customers, our region, and the planet.

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.