Student Support Administrator

Position: Student Support Administrator (Permanent)
Student Support Administrator

Location:

Reading
Salary: £26,000 per annum (with increase following successful probation)

Contract:

Full-Time | On-Site

Are you passionate about supporting learners, keeping them motivated, and helping them succeed both academically and personally? This is a fantastic opportunity to join a learner-focused training provider where student wellbeing, engagement, and progression are at the heart of everything they do.

About the Company

You will be joining a well-established independent training provider with a strong reputation for delivering high-quality, career-focused education. The training centre is modern, welcoming, and recently refurbished, creating a positive and professional environment for both learners and staff.

The organisation is committed to investing in its people, offering funded training and development, clear progression routes, and a supportive team culture. Employees benefit from a monthly bonus scheme, generous annual leave, health and life assurance, and a workplace that genuinely values collaboration, wellbeing, and learner success.

About the Job

As Student Support Administrator, you will play a vital role in supporting learners throughout their learning journey. Combining pastoral support with key administrative duties, you will act as a trusted point of contact for students, helping them stay organised, engaged, and on track to achieve positive outcomes.

Key responsibilities include:

* Acting as a first point of contact for learners, providing guidance, encouragement, and practical support

* Monitoring learner attendance, engagement, and progress, identifying and escalating barriers to learning

* Providing one-to-one pastoral support to learners requiring additional assistance

* Administering and invigilating examinations in line with awarding body and internal procedures

* Supporting learners with employability skills, including CV reviews and mock interviews

* Maintaining accurate learner records and completing administrative tasks to meet compliance requirements

* Supporting the day-to-day running of the training centre

* Contributing to learner engagement activities, celebrations, and progression or graduation events

* Assisting with learner communications and social media engagement where required

This is a full-time, on-site role. Working hours include occasional late evenings and Saturdays on a rota basis.

Ideal Candidate

To be successful in this Student Support Administrator role, you will ideally have:

* At least one year’s experience in an administrative, customer service, or education/training environment

* Strong organisational skills with excellent attention to detail

* Confidence using IT systems such as Microsoft Outlook, Teams, and learner management systems

* Clear, professional, and supportive communication skills

* A proactive and adaptable approach, comfortable managing multiple priorities

* A genuine passion for supporting learners and helping them progress

Experience with in an independent training provider or further education setting is advantageous but not essential.

Apply Now

If you are looking to build a rewarding career in education and want to make a real difference to learners’ lives, this Student Support Administrator opportunity in Reading could be the perfect next step.

Apply now to find out more and take the next step in your education support career