Student Support Coordinator

We are looking for talented individuals for our Student Support Co‑ordinator role. This role is an exciting opportunity to help us shape, develop and implement operational student support provision. You will be responsible for the day‑to‑day advice and support service to students at the front of house in the new Support Centres. You will deliver a comprehensive support and advice service to UG and PGT students as well as work with senior / academic tutors.

You will be the first port of call for all student enquiries / advice, irrespective of whether they are programme related, general or require signposting to/working with central/academic support. You will provide advice and support face‑to‑face and through a range of media, like telephone, email, RISIS, etc. You will also contribute and participate in student‑facing school activities like Welcome Week and enrolment.

• We are looking for a highly competent member of staff, who enjoys working directly with students or staff on student related issues and has excellent customer service skills.
• You will be highly organised, have an empathetic and professional disposition allowing you to deal with complicated and sensitive matters.
• You will have excellent communication skills and the ability to write and produce accurate and easy to digest content for students.
• You will have a strong focus on attention to detail and high quality output.