Project specialist

Overview

This role is dedicated to a single strategic account and involves coordination of customer requests, quotations, order entry and order fulfilment coordination between the customer and our internal Provide teams (VBSE and UK Provide). This is a customer facing role and a core member of the dedicated account and PMO team.

Core Responsibilities:

• Oversees "front door" for new Service User service requests (SRQ) coming into Vodafone via the DCC process (initially manual, in time via portal
  -DCC SNOW)
• Validates request, liaises with customer if fails validation, and enters into Vodafone provisioning process/order forms as required (again likely to automate over time)
• Initiates feasibility request, chases completion, and uses output to complete standard template quotes back to customer under agreed commercial principles provided and overseen by account commercial function
• Establishes direct communications with UK Provide Order Analyst and VBSE to enable a weekly WIP report to be managed and updates provided to customer for in flight orders
• Oversees Order analyst engagement with DCC to coordinate site access and surveys.
• Provides updates via customer portal (DCC SNOW) as defined by agreed processes.
• Supports the compilation of SSD documentation, using agreed templates overseen by aligned TSA resources.
• Coordinates go‑live and ready for service processes (AILS), ensuring service request transitions to in life and billing successfully.
• Owns order related DCC SLAs & aligns teams to adhere to SLAs.
• Maintains agreed delivery metrics to support programme management reporting.

Initiates & supports continuous improvement of service catalogue and order processes.

• SC cleared eligible
• UK based
• Location - London