Customer Advisor Advanced Meter

Job number UU03558 Country United Kingdom Region Cheshire West and Chester Location name Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Posting End Date 29/01/2026 Band 6c Role Type Permanent Work hours 37 Hours per Week Salary £27,421.00

Salary - £27,421.00
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• My Gym Discounts  - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• Share Buy
• Enhanced parental leave schemes

We have a great opportunity for a Customer Advisor Advanced (Meter Reading) to join the Meter Reading Support Services department. You will work as part of a small back office team supporting the delivery of cyclical meter reading performance, off cycle meter reading, supply check queries and other adhoc property visits.

• Act as a point of contact for the Meter Readers / Customer Account Officers for any field queries to enable efficient resolution
• Act as a point of contact for colleagues in Customer for any meter reading and supply check queries, including supporting the resolution of any complaints
• Investigate Meter Maintenance cases raised by the field and raise with Avove where required for further action to remedy metering issues that are preventing accurate meter reading and billing
• Working identified exceptions in the validation of meter readings and taking necessary next steps to ensure an accurate meter reading is captured
• Responsible for the cancelling and where applicable rearranging adhoc customer off cycle reads and Supply check appointments, adhering to any applicable GSS standards
• Supply Check Query Case Management which involves liaising with customers to arrange appointments and, with the support of the scheduling team and field teams, ensure prompt collection of information to support the wider resolution of crossed supplies within billing.
• Make and receive both outbound and inbound calls from Field teams and customers in support of daily activities

• Excellent communication skills – written and verbal
• Customer service and Negotiation skills
• Demonstrates high levels of attention to detail
• Working experience of Microsoft office applications
• Ability to work as a team to deliver high performance
• This role may not be eligible for the visa sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.