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Customer Success Mgr./ CSM HelpDesk/Support

Hybrid Customer Experience & Success Specialist

Job in Reading, Berkshire, RG1, England, UK
Listing for: Ciphr
Full Time position
Listed on 2026-01-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
A leading HR solutions provider in Reading is seeking a Customer Success & Experience Specialist to enhance customer interactions throughout their journey. The role involves analyzing customer feedback, building proactive relationships, and driving collaboration across teams to ensure a positive customer experience. Applicants should have 1-2 years of relevant experience, ideally within the SaaS or HCM industry, and possess strong problem-solving skills.

This hybrid role offers a friendly working environment and various employee benefits.
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