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Hybrid SaaS Support Analyst; ITIL - Customer Focus

Job in Reading, Berkshire, RG1, England, UK
Listing for: Bottomline
Full Time position
Listed on 2026-01-15
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Position: Hybrid SaaS Support Analyst (ITIL) - Customer Focus
A leading company in business payments is looking for a Customer Service representative to join their team in Reading. This hybrid position includes responsibilities such as diagnosing and resolving customer queries, maintaining high service levels, and utilizing a structured case management system. The ideal candidate should have prior experience in customer service, especially within a SaaS context, along with strong communication and problem-solving skills.
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