Head of Customer Care - Residential Developer

Head of Customer Care - Residential Developer

Potensis, Reading, England, United Kingdom

This range is provided by Potensis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Potensis

Potensis is proud to present an excellent opportunity to join a prestigious Residential Developer who have developed an excellent reputation for delivering high quality, design‑led developments across London and the South East. This has been coupled with a commitment to ensuring that all customers receive the highest possible levels of customer service when purchasing a new property.

To aid their expansion, they are looking to add an experienced Head of Customer Care to a growing region.

• Help to develop an existing team which will grow in line with the expansion of the region
• Deal with any escalated issues that cannot be resolved by junior staff members
• Train and guide staff to ensure that excellent customer service is provided at all times
• With the use of specialist teams, help to diagnose issues and ensure that appropriate steps are taken to resolve them to the satisfaction of client and company
• Respond to customers’ enquiries in a professional manner
• Ensure that all customers receive timely updates on the resolution of issues and all communication is logged effectively

Excellent written and verbal communication skills are essential and candidates should have a demonstrable desire to deliver outstanding levels of customer service. This is a fast‑paced role and would suit someone who is organized and has a clear approach to problem solving.

Experience of working within the property industry in a customer services or customer relations is preferred, though consideration would be given to anyone who has gained experience in a transferable sector.

• Director

• Full-time

• Project Management

• Real Estate, Consumer Services, and Construction

For further information, please apply today.