Customer Service Executive

Join to apply for the Customer Service Executive role at The Guide Dogs for the Blind Association

This range is provided by The Guide Dogs for the Blind Association. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

As a Customer Service Executive (internally known as a Supporter Experience Executive), you’ll be the friendly, knowledgeable voice of Guide Dogs for thousands of supporters. This isn’t just answering calls and emails — it’s a fast‑paced, dynamic role. You might be processing a donation one moment or resolving a complex query the next, updating supporter records in real time while handling calls or managing sensitive conversations with empathy and care.

You’ll thrive on variety, juggling multiple priorities while keeping every interaction professional, positive, and personal. Whether it’s by phone, email, or post, you’ll ensure every supporter feels valued and inspired to continue their journey with us.

• A natural communicator — whether verbally or in writing — who loves helping people
• Someone who stays calm under pressure and thrives in a busy environment
• Detail‑oriented with strong organisational skills and a focus on accuracy, ensuring every interaction and record is correct
• Empathetic, patient, and professional — even when handling sensitive topics

This role will be office based at our Reading site. You’ll be working 35 hours per week, from 9am to 5pm, Monday to Friday.

We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

This is more than a customer service role — it’s a chance to make a real difference every day. If you’re ready to bring energy, initiative, and heart to a role that matters, we’d love to hear from you.

For a high volume of applicants we reserve the right to close the advert before the advertising date.

We plan to interview week commencing 2nd February 2026.

• Entry level

• Full‑time

• Administrative and Customer Service
• Non‑profit Organizations and Civic and Social Organizations