Audi Aftersales Consultant

Join to apply for the Audi Aftersales Consultant role at Sytner Group
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You’ll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you’ll make every interaction count.

• Managing service leads generated through the myAudi app and connected car technologies
• Driving high‑quality bookings via platforms such as Motability, 1link, online booking systems and digital enquiries
• Supporting our Service Advisors and Hosts in the reception area
• Handling pre‑calls, customer updates, invoicing and post‑visit feedback
• Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit
• Supporting the dealership with telephony processes

• Strong organisational and administrative skills
• Excellent attention to detail and a customer‑focused approach
• A background in customer service, ideally in a busy or call‑handling environment
• Experience with Kerridge would be an advantage (but not essential)

This is a fantastic opportunity to work with cutting‑edge digital systems, and be part of a team that values excellence and customer care. It’s a fast‑paced role where customer care always comes first. You’ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. It is full time, including Saturday mornings on a rota.

Full training will be provided through our dedicated in‑house Learning & Development team as well as manufacturer training from Audi.

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of long service every 5 years
• Discounted car schemes
• High Street discounts
• Discounted gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Reading, Berkshire, RG2 0TG

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to diversity and inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please .