Head of Customer Success

Who We Are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third‑party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast‑paced, ever‑changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities – ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.

Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @Inside Geotab on Instagram. Join our talent network to learn more about job opportunities and company news.

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Country Manager – Customer Success who will act as a customer‑facing escalation point, while driving improvements and ensuring the team meets expected key metrics for their book of business. If you love technology, and are keen to join an industry leader — we would love to hear from you!

As a Country Manager – Customer Success your key area of responsibility will be driving the retention and expansion of the French revenue book of business while leading a high‑performing, multi‑location team of CSMs. You will be responsible for managing team performance against global metrics like Net Revenue Retention (NRR) and CSAT, maintaining accurate forecasts, and empowering your team to deliver a best‑in‑class customer experience throughout the entire lifecycle.

You will need to work closely with the Sales team to route expansion opportunities, as well as global stakeholders and cross‑functional teams to mitigate escalations and drive process improvements.

To be successful in this role you will be a fluent bilingual communicator in English and French with a “can‑do” approach and a “Beginner’s Mindset” toward continuous development. You must be a structured leader who is comfortable navigating the dynamic changes of a post‑acquisition environment and willing to travel regularly to support your team in Grenoble. In addition, the successful candidate will have at least four years of people‑leadership experience in a B2B IoT or telematics environment, with a proven track record of managing complex customer portfolios.

You will also possess strong technical proficiency in Salesforce and a methodical approach to documentation and performance reporting.

• Management of the French revenue book of business. Customer Success is instrumental in achieving Geotab's expected year‑on‑year growth through expansion and retention.
• Consistently drive the French Customer Success team to deliver a best‑in‑class customer experience and achieve established business objectives.
• Proactively monitor and manage the team's performance against global key metrics, including but not limited to, net revenue retention rate, customer satisfaction score, and service quality.
• Maintain accurate and up‑to‑date performance actuals and forecasts.
• Represent the French book of business in formal performance reviews.
• Empower the team to efficiently and effectively manage their customer portfolios throughout the entire customer…