Senior Account Manager

Senior Account Manager Microsoft Dynamics 365 Business Central

UK South, Hybrid/Remote 1 to 2 days in the office per month.

£60,000 - £65,000

As a Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention, account growth, and overall satisfaction.

Key Responsibilities:

• Own and develop long-term relationships with a portfolio of high-value, complex customers.
• Build and maintain account strategies aligned with customer objectives, challenges, and business priorities.
• Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders.
• Serve as the primary commercial point of contact for your accounts.
• Set and manage clear expectations around scope, delivery, and timelines.
• Coordinate internal teams to ensure customer actions are completed, outcomes are delivered, and accountability is clear.
• Identify and drive opportunities for account growth, including upsell, cross-sell, contract expansion, and service optimization.
• Create and manage revenue and growth plans for each account.
• Lead contract renewals and commercial negotiations, ensuring alignment with customer value.
• Proactively identify and mitigate risks to customer satisfaction and retention.
• Contribute to the ongoing development and maturity of account management practices across the business.
• Champion best practices in customer engagement, retention, and commercial strategy.

Skills & Experience:

• 5+ years experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software environments.
• Strong experience with Microsoft Dynamics 365 Business Central.
• Proven ability to manage complex, multi-stakeholder customer relationships.
• Strong commercial acumen with a track record of driving account growth and retention.
• Excellent communication skills, confident engaging at operational and senior leadership levels.
• Highly organized, able to manage competing priorities across multiple accounts.
• Familiarity with Hubspot CRM is advantageous.

Benefits

Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.