Commercial & Client Partnerships Manager

Commercial & Client Partnerships Manager

A heritage-led luxury retail business is seeking a Commercial & Client Partnerships Manager to drive growth across a portfolio of high-value strategic accounts and special projects.

Reporting into senior leadership, you will act as a commercial partner to the business - owning key client relationships, developing new revenue opportunities and supporting long-term growth strategy. You will work across complex, consultative sales cycles, balancing commercial performance with brand stewardship and client experience. As relationships deepen, the role will increasingly engage with military, defence and uniformed organisations, requiring confidence navigating protocol-led environments and senior stakeholders.

• Identify, develop and convert new commercial partnerships across strategic accounts and special projects
• Build and manage a strong pipeline from initial engagement through to contract close
• Support revenue forecasting, pricing strategy and commercial planning
• Contribute to longer-term growth initiatives and market development

• Own senior-level relationships with key clients, partners and aligned organisations
• Act as a trusted, discreet point of contact for complex or sensitive engagements
• Deliver an exceptional client experience that drives repeat business and long-term partnerships
• Represent the business at formal meetings, briefings, events and private client engagements

• Build and manage relationships with military units, defence partners, government bodies and related organisations
• Operate confidently within structured, protocol-led environments
• Engage with stakeholders where credibility, discretion and trust are essential

• Serve as a senior brand ambassador, articulating heritage, values and credentials with authority
• Ensure all client interactions align with brand positioning and long-term reputation
• Provide commercial oversight on client projects, working closely with internal teams to ensure delivery against agreed scope and timelines
• Maintain accurate CRM records, reporting and documentation

• Proven experience in a senior commercial, strategic partnerships or relationship-led sales role
• Background in:
  Commercial roles partnering with defence, military, MOD, government or uniformed organisations,
  or A military background with subsequent commercial or client-facing experience
• Track record of managing long-term, consultative sales cycles and senior stakeholders
• Strong commercial judgement and negotiation capability
• Polished, credible and comfortable operating at senior and executive level
• Discreet, professional and trusted in high-stakes environments
• Excellent communicator with a relationship-first approach
• Structured and organised, with strong pipeline and stakeholder management
• Comfortable with international travel and formal engagements

• Competitive salary and benefits
• Generous holiday entitlement
• Strong focus on wellbeing, development and long‑term career progression
• Opportunity to work in a specialist environment with autonomy and influence