Revenue & Retention Specialist - SMARTY

Revenue & Retention Specialist

Location:

Reading, England, United Kingdom – Hybrid working (2‑3 days in office, 4‑5 days remote).
Salary:
Excellent basic salary plus bonus.

Working Hours:

Full time, 37.5 hours per week, Monday to Friday, core hours 10:00‑16:00.

Company Overview
We’re here to build a network the UK can count on – that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Job Description
In this role, you’ll be at the heart of SMARTY’s mission to deliver simple, honest mobile. Working alongside the Senior Revenue & Retention Manager and the Retention Specialist, you’ll help shape and achieve ambitious revenue and retention goals. You’ll support commercial programmes and tactical activity, primarily through base management, ensuring every initiative reflects SMARTY’s brand values.
Collaboration is key! You’ll partner with Business Insights, CRM, Finance, and Trading Performance to design plans, while working closely with cross‑functional teams to plan and execute campaigns that keep everyone aligned and inspired. You’ll also take ownership of reporting and presenting on base performance and programme outcomes, giving you the chance to showcase results and influence future strategy.
This is a fantastic opportunity to make a visible impact, grow your expertise, and be part of a team that values clarity, collaboration, and innovation.

• Help to create and coordinate revenue and retention performance and reporting to stakeholders.
• Monetise the launch of new and existing propositions through base management, including add‑on sales, international calling, etc.
• Manage the in‑life revenue and retention of key base programmes, including upsell, upgrade and cross‑sell programmes.
• Explore all options to create new revenue and retention opportunities.
• Ownership of Refer a Friend and Groups 1.0 and 2.0 performance.
• Manage and own SMARTY’s revenue‑driving KPIs: ARPU and total revenue.

• Prior experience in a commercial, P&L, or CRM role.
• Strong numeracy and analytical skills, with the ability to support business cases, forecasting, and reporting results.
• Strategic mindset, able to deliver immediate priorities while planning effectively for the future.
• Experience working with customer bases and a clear understanding of the importance of CVM and CRM.
• Collaboration with marketing CRM teams, or prior experience in Marketing/CRM functions.
• Proven ability to manage propositions and products in‑life, optimising and monetising them to achieve commercial success.

What We Offer
Great pay, bonuses, up to 28 days off plus bank holidays, and paid ‘personal’ days for moments that truly matter (pro‑rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. If you require reasonable adjustments or have an accessibility request, please contact the recruiter.

Company Culture
We use AI to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities.

Above all, we’re looking for authenticity and can’t wait to get to know the real you.

Inclusion
If you don’t meet every desired criterion exactly, we encourage you to apply – we are passionate about inclusion for all.

#Vodafone Three