Office Manager

Cleaver Property Management Ltd is a specialist Block and Estate Managing Agent with over 170 properties across the Thames Valley and Home Counties. Established in 1993, the family-owned company combines local knowledge with extensive Property Management experience to provide a full-service solution to Leaseholders and Freeholders. Based in Wokingham, the company is an approved member of TPI, ensuring high standards of service.

A dedicated team approach, with capped portfolios, ensures personalised attention to all client properties. Cleaver Property Management prides itself on transparancy, professionalism and gains most of its business through client recommendations.

The Office Manager is a pivotal leadership role responsible for the effective operation of the office and the coordination of key business support functions. You will take ownership of office management, facilities, internal systems, compliance support, and administrative processes, ensuring the business operates efficiently, compliantly, and consistently.

Working closely with the Operations Director and Managing Director, you will act as a central point of control for office operations, process improvement, reporting, and internal coordination. This role requires a confident, experienced professional who is comfortable taking ownership, identifying risks, and driving improvements.

• Take full ownership of the day-to-day management of the office and administrative function
• Act as a central point of coordination across teams, ensuring effective communication and smooth operations
• Review, document, and standardise office and administrative processes
• Identify inefficiencies and implement improvements to workflows, systems, and ways of working
• Ensure the office environment is professional, efficient, and aligned with company standards

• Oversee reception operations and act as the first point of contact for visitors and external enquiries – NB answering of front door is undertaken by all staff
• Manage post, and deliveries, ensuring efficient routing and responses
• Share in the answering of phone calls – NB calls are answered by all staff
• Support complaint handling processes through administration & tracking

• Support audit preparation and information collation for ARMA / RICS and internal compliance reviews
• Coordinate external audits or inspections where required
• Monitor critical compliance deadlines and evolve risks or issues to senior management
• Support GDPR compliance across office systems and data handling practices
• Maintain central compliance registers, policies, and governance documentation
• Take ownership of office facilities, including cleaning contracts and external service providers
• Proactively review contractor and supplier arrangements throughout the year, obtaining comparative quotes to ensure best value, service quality, and competitive pricing
• Ensure all contractors and suppliers hold appropriate, valid insurance and that all required compliance documentation is up to date and on record
• Own supplier relationships, addressing performance issues and implementing changes where necessary
• Take ownership of utility contracts and renewals for the business premises, ensuring continuity of service and value for money
• Coordinate office responses to incidents or operational disruptions, ensuring clear communication and business continuity

• Act as first-line support for office IT and phone systems
• Liaise with external IT providers to resolve issues efficiently
• Track key operational metrics, including call volumes, response times, and administrative workload
• Produce regular internal management reports related to office operations and support functions
• Support senior management with data collation and reporting for decision-making

• Lead onboarding and offboarding processes for permanent and temporary staff
• Maintain training records and support CPD administration
• Act as a day-to-day point of contact for staff queries relating to office processes and policies
• Support wellbeing,…