General Maintenance Technician

The Highlands at Wyomissing® is looking for a skilled, dependable, and customer-focused Maintenance Technician to help keep our vibrant senior living community safe, beautiful, and running smoothly. If you enjoy hands-on work, solving problems, and making a direct impact on the lives of others, this is a role where your skills truly matter.

Summary of Responsibilities:

The Maintenance Technician is responsible for performing a variety of routine and preventive maintenance tasks to ensure the functionality, safety, and appearance of the senior living community. Key responsibilities include basic electrical, plumbing, HVAC diagnostics, painting, carpentry, snow removal, and assistance with furniture moves. This role may involve collaborating with or directing outside contractors and requires participation in an on-call rotation.

The technician ensures that all duties align with company policies, values, and applicable laws and regulations, while promoting a safe, efficient, and customer-focused environment that supports the well-being of all residents and staff.

Essential Functions/Duties:

• Perform daily routine maintenance throughout the facility
• Execute basic electrical, plumbing, and HVAC diagnostic and repair tasks
• Maintain functional plumbing systems and perform minor repairs
• Service sewer piping and grease traps
• Conduct light painting and basic carpentry work
• Assist with installation and troubleshooting of data, communication, fire alarm, and CCTV systems
• Support resident furniture moves and room setups
• Complete assigned work orders in a timely manner
• Participate in snow removal and seasonal facility preparations
• Comply with required training, certifications, and ongoing education to meet regulatory and organizational standards
• Adhere to The Highlands' Core Values and Customer Service Expectations
• Maintain clean, safe, and organized work areas
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Strong communication and interpersonal skills
• Basic proficiency in Microsoft Office
• Ability to work independently and as part of a team
• Physical capability to perform hands-on maintenance tasks

Core Values:

AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.

COMMITMENT:
Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.

COMPASSIONATE:
Is empathetic, mindful, and kind.

INNOVATIVE:
Is curious. Identifies new methods and efficiencies.

RESULTS-DRIVEN:
Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.

TEAM ORIENTED:
Works cooperatively and effectively with others to achieve common goals.

The Highlands' Traditions (Customer Service Expectations):

SAFETY: Practices safe behaviors to ensure the safety of all.

KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.

SHOW: Takes pride in self-appearance. Stays in "character" and performs the "role in the show." Ensures work area is show-ready.

EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• This is a full-time position. Standard days and hours of work are Monday through Friday, 7:30 a.m. to 4:00 p.m. This position requires on-call duty and the ability to work during nonstandard hours when the need arises.

Education and Experience Requirements:

• High school Diploma or GED (Required)
• Associates degree from two-year Technical school (Preferred)
• OR Certificate from two-year Technical program (Preferred)
• OR Equivalent verified work experience greater than 5 years in the field of Maintenance.
• 2-5 Years Construction Maintenance (Required)
• 2-5 Years Basic Plumbing skills (Required)
• 2-5 Years Basic Electrical…