Warehouse Center Supervisor

Job Description:

Position Summary:

The Recruiting Supervisor of the Warehouse Hiring Center will lead a centralized team of hiring specialists and recruiting assistants by providing guidance and expertise around warehouse staffing strategies, process and technologies supporting hot spot locations and start-ups. This exciting role will work in our hiring center at our corporate offices in Reading, PA and remotely support our Penske Logistics distribution center and cross-dock operations across the United States and Canada.

This position is an office first role, consisting of at least 4 days in the office.

From a people perspective, this role will have direct coaching and supervision responsibilities over the recruiting team, including the delegation of work, prioritization, and new initiatives. In order to ensure strong internal customer satisfaction, strong communication, change management and collaboration are necessary to ensure alignment between human resources and operations.

The Recruiting Supervisor will need to have the ability to actively listen and influence direct reports, peers, and leaders is essential to success in this role. The position will report to the Recruiting Manager and regularly interact with the Director of Staffing, Director of Human Resources, HR Managers, and in collaboration with other staffing leadership peers.

MAJOR RESPONSIBILITIES:

• Manage daily interaction with all recruiting assistants and hiring specialists including: hiring goals, assisting with prioritization and productivity, call time and call volumes, assist with issue resolution and promote behaviors that enhance customer satisfaction. Your efforts will contribute to the success of your team keeping a targeted 45% of candidates in background screening.
• Ensures strong collaboration between operations (VP, Location Staffs) and Human Resources (HRD, HRM, Recruiting Assistants, and Hiring Specialists) on staffing strategies, prioritization, and initiatives. This includes ensuring each location has defined staffing strategies and regular communication to ensure alignment.
• Serve as a Penske staffing process and Oracle Recruiting Cloud (ORC) recruiting technology subject matter expert, including: having a full understanding of common functionality of applicants, hiring managers, hiring specialists and recruiting assistants.
• Coach and develop hiring specialists and recruiting assistants. Assure the team are consistent in their approach to following the recruiting process at Penske, verified through audits, assessments, and customer feedback.
• Assume ownership and oversight of any start-up's. This will involve heavy collaboration with hiring specialists, HR Managers, and Operations as well as upward reporting to Staffing, Operations and HR leadership on progress.
• Oversee all necessary team management activities including associate relations, expense report management, training and company program compliance, and overall direct report engagement.
• Special Assignments and tasks as assigned by the Recruiting Manager and/or Staffing Director such as serving on process improvement teams, coordinating small scope short-term projects, etc.

Qualifications:

-Bachelor's degree or equivalent relevant work experience

-2+ years team leadership experience required. Prior responsibility for leading a team to execute to defined outputs through training, engagement, coaching, development, and conflict management. Examples of relevant experience include recruiting team management, contact center management, retail management, driver/terminal management.

-Must have ability to connect and build rapport and relationships with associates and internal customers at all levels

-Must have ability to work efficiently with time management and organizational skills

-Strong written/oral communication skills and the ability to actively listen are required

-Ability to manage through a problem and think and make decisions independently

-Ability to drive process improvement and lead change

-Strong analytical skills, with the ability to review reports and make recommendations

• Knowledge of employment law and hiring practices preferred
• Prior demonstrated experience…