Police Communications Operator

THE POSITION

Are you looking for a meaningful career in a fast-paced, mission-driven environment where effective communication and adaptability are essential? The Pennsylvania State Police (PSP) is seeking dependable Police Communications Operators to become part of our dynamic communications team. In this vital role, you will receive, transmit, and coordinate public safety information that directly supports our law enforcement operations. This is an excellent opportunity to sharpen your existing skills, build valuable new capabilities, and contribute to upholding the PSP's core values.

Apply today and make a real difference!

DESCRIPTION OF WORK

In this position, you will be entrusted with several critical tasks, including fielding calls from the public and county 911 operators regarding both emergency and non-emergency police matters. You will gather essential information, prioritize incidents, and relay critical details to responding troopers. Responsibilities will include coordinating with municipal police, fire departments, ambulance services, towing companies, and PennDOT as needed. Using systems like the Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and the Protection from Abuse Database (PFAD), you will access and maintain records and establish incident details in electronic management systems.

Additionally, you will communicate with troopers and other police communications operators about active incidents or any concerns that arise.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

* Full-time employment, 40-hour work week

* Work hours:

Rotating shifts, including weekends and holidays

* Telework:
You will not have the option to telework in this position.

* Salary:
In some cases, the starting salary may be non-negotiable.

* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

* Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or

* Two years of experience using computer systems for entering, updating, and retrieving information; or

* Completion of 60 college credits; or

* An equivalent combination of experience and training.

Special Requirements :

* You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.

* You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.

* You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirement:

* You must be able to perform essential job functions.

Legal Requirements:

* This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.

* You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your…