Customer Service Representative

Full-time or Part-time options available

Reporting directly to the Sales Manager, this position interacts with customers answering inquiries, processing orders, and handling basic problems about products and services or order status.

• Handle email inquiries, reports, and customer calls regarding issues related to assigned product lines.
• Process all incoming orders for product lines to ensure accuracy on products and pricing. Ensures delivery requirements are met, expediting when necessary.
• Reconsolidate freight to ensure the best methods used in shipping product.
• Interface with all other departments in handling any and all customer issues including shop orders, invoicing, credit problems, order processing, literature, tracking returns receipt return to repair and re-shipment, quality issues, production/operation status, shipping/routing issues and working with carriers in obtaining proof of delivery and obtaining freight charges for shipping products or arranging for material to be picked up for return to factory.
• Assist with clerical responsibilities as assigned.
• Assume other activities and responsibilities as directed.

• This position requires a level of knowledge that is usually associated with an Associate’s Degree plus one to three years of experience in a customer support environment, and knowledge of Microsoft Office (Word and Excel).
• ERP experience required.
• Must possess strong verbal and written communication skills, along with an excellent telephone manner.