Coach​/Ops Mgr Trainee

Position Summary

Leads and develops teams effectively by teaching, training and actively listening to associates touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction; introduces and leads company change efforts; provides clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; manages and supports customer service initiatives (e.g., store of the community and community outreach programs); ensures customer needs, complaints and issues are successfully resolved; develops and implements action plans to correct deficiencies; provides process improvement leadership to ensure a high‑quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit/Loss statements; managing and assisting in budgeting, forecasting and controlling expenses in the designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training and mentoring associates; assigning duties, setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; and promoting a belonging mindset in the workplace.

Recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability and measuring progress; identifying and addressing improvement opportunities; demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing action plans; supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Respect the Individual:
Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform.

Respect the Individual:
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.

Respect the Individual:
Attracts and retains the best talent; empowers and develops talent and recognizes others' contributions and accomplishments.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us; creates a sense of belonging; eliminates waste; participates in local giving.

Act with Integrity:
Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.

Serve Our Customers and Members:
Delivers results while putting the customer first; considers and adapts to how, where and when customers shop; applies the EDLP and EDLC business models to all plans.

Serve Our Customers and Members:
Makes decisions based on data insights and analysis; balances short and long‑term priorities; considers customers, fellow associates, shareholders, suppliers,…