Passenger Service Agent

Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates

Title of Immediate Supervisor / Manager: Terminal Supervisor

No. of Direct Reports: NIL

To work according to the requirements of the organization to manage the Terminal and Airside Operations and Information Desk of the Airport to provide seamless customer experience.

• Provide Passenger Services as per the Standard Ground Handling Agreement
• Carryout Passenger Check-in, Boarding Gate Operations, Flight Preparation and Load Control functions as per the duty allocation for the shift.
• Ensure upkeep of all Terminal Facilities.
• Manage queue at all passenger processing zones.
• Make necessary arrangements for PRM and other passengers requiring special assistance.
• Preparation of charge notes against published tariff and cash collection wherever applicable
• Supervision at baggage make up areas.
• Preparation of manual BRS.
• Supervision of aircraft loading & offloading.
• Meeting crew of the aircraft upon arrival as per the duty allocation
• Manage the passenger arrival process.
• Assisting Passenger Services Supervisor in their duties and other official duties as instructed.
• Provide exceptional services to VIP/CIP.
• Floor management, FIDS management and coordinate for trolley management.
• Ramp functions, security, and safety adherence (FOD management & Equipment Pre inspections).
• Document checks and profiling of passengers.
• Emergency response awareness, coordination, and familiarization.
• Manage porters, loaders, equipment operators and cabin appearance staff.
• Coordinate for MHB and familiar with world tracer.

• Computing skills in MS Office & Excel.
• Ability to learn things fast and implement them.
• Excellent customers services skills
• Excellent problems solving skills.
• Strong interpersonal skills
• Personal grooming
• Knowledge of weight and balance and DCS (Added advantage)

• Graduate and Fluent in the English language (both spoken and written).
• Excellent written and verbal communication skills in English (Arabic is an added advantage)
• Prior experience with reputed airline/Ground Handling Agency (added advantage)

• Should be medically fit
• Age below 30 years as on 1st July 2024
• According to the federal and international laws