Waiter Waitress

Job Description

A Bar Waiter/Waitress is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.

• Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations
• Use every possible opportunity to gain knowledge in all areas of bar supervision
• Ensure all tables receive their drinks and food as requested
• Maintain the cleanliness of all equipment used during shifts
• Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times
• Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
• Comply with Company Health and Safety, and Fire Regulations and procedures
• Adhere to the Company disciplinary policy when necessary
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Demonstrate perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and its application
• Meet or exceed the monthly drink profit margin target

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Previous experience in a similar role
• Passion for delivering exceptional levels of guest service

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Hilton Garden Inn, Ras Al Khaimah

Full‑time

Hilton Garden Inn – Bars and Restaurants

Role Level: Entry‑Level
Work Type:
Full‑Time
Country:
United Arab Emirates
City:
Ras Al Khaimah
Company Website:
Job Function:
Management
Industry: Hospitality