Process Lead - Quality Control

Job Description

At Julphar, we are on a journey of culture transformation & our mission is to provide a better quality of life for the entire family by delivering best in class solutions and real value with compassion and professionalism.

Our core values:
Respect, Collaboration, innovation, Integrity and Compassion - Combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to make a positive impact on the lives of the patients we serve, enable Talents , create a healthy work environment, and accomplish our goals through world‑class research and with the compassion and commitment of our employees.

The Technical Service Process Lead in the Quality Control division is responsible for maintenance & troubleshooting, documentation team & samples receival. Optimizing quality control processes, ensuring product quality and regulatory compliance, and leading a team of QC professionals at Julphar HQ. This role involves coordinating cross‑functional teams, conducting audits, and maintaining adherence to industry standards and cGMP principles, leading QC processes and projects.

• Responsible for overseeing and leading quality control processes and projects within the department, ensuring that products meet quality standards and regulatory requirements. The role involves process optimization, managing QC projects, and coaching and guiding the team.
• Develop, implement, and maintain QC processes to improve efficiency and product quality.
• Analyze current QC processes and propose improvements to optimize performance.
• Coordinate with cross‑functional teams, including R&D, regulatory affairs, production, and compliance.
• Manage maintenance/troubleshooting activities for QC related instruments/systems and related communication with suppliers and stakeholders.
• Manage documentation team, which is responsible for SOP revision, training, and sample receiving.
• Ensure that all products meet internal and external quality standards.
• Conduct audits and inspections to maintain compliance with regulatory requirements.
• Coach, guide and train QC staff to ensure a high level of competency and motivation.
• Analyze quality data to identify trends and areas for improvement.
• Prepare and present reports on QC activities and project progress to management.
• Ensure adherence to industry regulations and standards (current regulatory & cGMP requirements).
• Adhere to the cGMP principles (premises, personnel, equipment, documentation, QMS and audit) and maintain them effectively.
• Check and ensure proper usage of all QC equipment.
• Train QC personnel on all applicable procedures, specifications, testing methods and qualify analysts to perform various QC analyses.
• Ensure the analysis is performed correctly as per applicable procedures and raw data is checked for correctness, accuracy and compliance.
• Perform investigations for lab incidents, OOS, OOL results, deviations and take appropriate corrective and preventive actions.
• Follow up and close all EQMS actions (CAPA, OOS, deviations, CC).
• Involve and support external and internal audits and close audit observations on time.
• Other duties assigned by the Head of the department/designee.

• Highly oriented with a strong sense of accountability & ownership.
• Excellent communication, interpersonal and presentation skills.
• In-depth knowledge of industry standards and regulations, excellent knowledge of reporting procedures and record keeping, and experience in handling Regulatory Authorities audits and questions with action planning.
• Analytical mindset with ability to think diversely, understand the big picture, and methodical and diligent with outstanding planning abilities.
• Capable of suggesting ideas in a structured manner and having good command of English language.
• Strong communication and collaboration skills, able to manage multiple stakeholders at a time.
• Strong eye for detail, expertise to review and implement compliance inputs from a quality perspective.
• In-depth knowledge of industry standards and regulations, and excellent reporting and record‑keeping skills.
• Ability to manage tasks and priorities and adapt to…