Duty Free Manager

The Duty-Free Manager is responsible for overseeing the daily operations of duty-free retail stores. This role ensures a high standard of customer service, efficient inventory management, and consistent sales growth while maintaining compliance with applicable regulations. The manager will lead the duty-free team, ensuring operational excellence and maximizing profitability.

Ensure excellent customer service by training and leading staff to deliver a premium shopping experience.

Handle customer inquiries, complaints, and feedback to maintain a high level of customer satisfaction.

Implement promotional campaigns and loyalty programs to boost sales.

Internal

• Commercial Team
• Training Department
• Procurement
• Other Relevant Departments

Reasons for Interaction

• Operational coordination
• General coordination for business continuity

External

• Clients and Vendors

Reasons for Interaction

• Negotiation and purchase requests for items

Educational Qualifications

• Bachelors degree in Business Administration, Retail Management, or a related field (preferred)

Professional Qualifications

• Certifications in Retail or Assistant Management are a plus

Experience

• 57 years of experience in retail management, preferably in a duty-free or travel retail environment
• Proficiency in using point-of-sale (POS) systems and inventory management software
• Strong experience in team leadership and motivation

All staff members have the following safety responsibilities and are accountable to their supervisors and department heads:

• Comply with relevant safety requirements and procedures outlined in organizational safety manuals and management systems
• Adhere to safety standards provided during training
• Report any safety occurrence or system failure to the designated authority or immediate supervisor
• Submit accident/incident reports when applicable
• Support safety audits and investigations as needed